Terms and conditions
Your trip is run by Provence Wine Weekends, a sole trader business in the name of Joanne Gibson (hereinafter called The Company and sometimes shortened to “we” or “us”) whose address is Holly Tree House, Vicarage Lane, Burwash Common, East Sussex TN19 7LP.
1. Your Contract with Provence Wine Weekends
To make a booking with us you can contact us by telephone or email or complete the website Booking Form. All travellers must be aged 18 or over and must satisfy themselves prior to making a booking that they are fit and able to complete the tour itinerary. All bookings made (via the booking form, by email or by telephone) are subject to these terms and conditions.
To confirm your booking you will need to submit a completed Booking Form on the website or send us an email or telephone us and pay us a deposit of £250. If your booking is made within three months of travel then we will require full payment at the time of booking.
The balance of payment is required three months before departure at the latest and if payment is not made within this time frame we reserve the right to cancel your booking and make any appropriate charges.
We reserve the right to refuse any booking.
2. Prices and Surcharges
The prices we advertise on our website are correct at the date of your booking. We do, however, reserve the right to change these prices in the event of currency fluctuations. Whilst the price you have agreed with us will not change you may see a changed price on our website at a later date.
3. If we change or cancel your booking
We reserve the right to cancel your booking or to change any of the facilities, services or prices described on our website. Arrangements for our tours are made several months in advance and occasionally we may have to make changes most of which are minor. We will notify you if any major changes are necessary. If a major change is made you may either accept the alteration or cancel your booking and claim a full refund provided that we have written notification from you within 7 working days of the date which we originally notified you of the alteration.
We will not pay compensation if we are forced to cancel, or in any way change your tour for reasons of not achieving minimum numbers or “force majeure”. Operation of all our tours is dependent on achieving minimum numbers and if that number is not achieved we reserve the right to cancel the tour.
Circumstances amounting to “force majeure” include any event which we or our suppliers could not, even with due care, have foreseen such as (by way of example but not by way of limitation) war, threat of war, riot or civil strife, industrial dispute or strike, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all such similar events.
4. If you change or cancel your booking
If you want to change your booking after our confirmation has been issued we will charge an alteration fee of £50 per booking for each change to cover our administration costs.
If you are unable to travel you will be able to transfer your booking to another person provided that you give us 60 days notice from the date of departure and you pay an administration fee of £50 per person plus any costs already incurred by us as a result of your booking.
Both you and the transferee will be jointly and severally liable for payment of the holiday price and any other associated expenses.
If you wish to cancel your booking for any other reason than those described in Clause 3 above this is subject to the following conditions:
The person who submitted the Original Booking Form must notify us in writing, cancellation will be effective from the date upon which we receive notice of cancellation.
If we receive your cancellation more than three months before departure you will forfeit your deposit.
If we receive your cancellation less than three months but more than two months before departure you will forfeit your deposit and 50% of any further payments made for the cost of the tour.
If we receive your cancellation less than two months before departure you will forfeit your deposit and 100% of any further payments made for the cost of the tour.
You are required to have insurance cover against irrecoverable cancellation costs. You will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of cancellation.
5. Visa, Health, Passport and Travel documentation
It is your responsibility that you have the correct passport and any necessary visas to gain access to any country or region included in the trip which you purchase from us. If you fail to do so we have no liability to you for any cost, loss or damage which you may suffer and we will not refund you the cost of any unused portion of your travel arrangements.
For travel within the European Community we strongly recommend you obtain a European Health Insurance Card (EHIC), this is available free of charge and for more information you should consult the website www.ehic.org.uk.
If you have any doubts about any health requirements for the destinations to be visited you should check with your general practitioner.
6. Our Liability and Responsibility to you
We only accept responsibility for arrangements which are within our own control. Our obligations (and those of any suppliers we use) are to take reasonable care and skill to arrange the provision of such services and facilities. Should you wish to make a claim then you must show that such reasonable care and skill has not been used but you must remember that standards of safety, hygiene and quality may vary throughout the transport and destinations that your trip may involve and just sometimes these may be lower the standards that you might expect in the UK.
Our liability, except in cases involving death, injury or serious illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. We shall have no liability where the cause of the failure to provide, or the failure in, your trip or any death due to personal injury you may suffer is not due to any fault on our part or that of our suppliers, because it is either attributable to you, or someone connected with your trip and is unforeseeable or avoidable, or is due to unusual or unforeseeable circumstances outside of our control.
If any international convention applies to, or governs, any of the services or facilities included in your trip arranged or provided by us, or our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned.
Our responsibility does not commence until your collection at Marseille Provence airport or other collection point in Provence as stipulated in your itinerary. We shall not be responsible for any costs incurred by you due to delayed or cancelled flights from the UK or France or any additional costs incurred by you to meet up with the rest of the group.
7. Complaints Process
In the unlikely event that you have a complaint during your trip you must inform us immediately. We will do their best to to remedy the situation but if you are not happy with the response you must contact us in writing within 14 days of your arrival home from the trip.
If you have a problem and do not inform us on the spot in France you will not be able to make a subsequent complaint.
8. Travel Insurance
Adequate and valid travel insurance is a pre-requisite for all passengers while travelling on one of our weekends. Passengers must ensure that the insurance cover is adequate against any cancellation charges, curtailment, medical expenses, personal injury, repatriation, public liability and any other likely eventuality. When booking you will be required to furnish us with details of your insurers, the insurance policy number and the emergency telephone contact number as stated on your policy.
9. Governing Law
This contract is subject to English Law and the jurisdiction of the English.
1. Your Contract with Provence Wine Weekends
To make a booking with us you can contact us by telephone or email or complete the website Booking Form. All travellers must be aged 18 or over and must satisfy themselves prior to making a booking that they are fit and able to complete the tour itinerary. All bookings made (via the booking form, by email or by telephone) are subject to these terms and conditions.
To confirm your booking you will need to submit a completed Booking Form on the website or send us an email or telephone us and pay us a deposit of £250. If your booking is made within three months of travel then we will require full payment at the time of booking.
The balance of payment is required three months before departure at the latest and if payment is not made within this time frame we reserve the right to cancel your booking and make any appropriate charges.
We reserve the right to refuse any booking.
2. Prices and Surcharges
The prices we advertise on our website are correct at the date of your booking. We do, however, reserve the right to change these prices in the event of currency fluctuations. Whilst the price you have agreed with us will not change you may see a changed price on our website at a later date.
3. If we change or cancel your booking
We reserve the right to cancel your booking or to change any of the facilities, services or prices described on our website. Arrangements for our tours are made several months in advance and occasionally we may have to make changes most of which are minor. We will notify you if any major changes are necessary. If a major change is made you may either accept the alteration or cancel your booking and claim a full refund provided that we have written notification from you within 7 working days of the date which we originally notified you of the alteration.
We will not pay compensation if we are forced to cancel, or in any way change your tour for reasons of not achieving minimum numbers or “force majeure”. Operation of all our tours is dependent on achieving minimum numbers and if that number is not achieved we reserve the right to cancel the tour.
Circumstances amounting to “force majeure” include any event which we or our suppliers could not, even with due care, have foreseen such as (by way of example but not by way of limitation) war, threat of war, riot or civil strife, industrial dispute or strike, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all such similar events.
4. If you change or cancel your booking
If you want to change your booking after our confirmation has been issued we will charge an alteration fee of £50 per booking for each change to cover our administration costs.
If you are unable to travel you will be able to transfer your booking to another person provided that you give us 60 days notice from the date of departure and you pay an administration fee of £50 per person plus any costs already incurred by us as a result of your booking.
Both you and the transferee will be jointly and severally liable for payment of the holiday price and any other associated expenses.
If you wish to cancel your booking for any other reason than those described in Clause 3 above this is subject to the following conditions:
The person who submitted the Original Booking Form must notify us in writing, cancellation will be effective from the date upon which we receive notice of cancellation.
If we receive your cancellation more than three months before departure you will forfeit your deposit.
If we receive your cancellation less than three months but more than two months before departure you will forfeit your deposit and 50% of any further payments made for the cost of the tour.
If we receive your cancellation less than two months before departure you will forfeit your deposit and 100% of any further payments made for the cost of the tour.
You are required to have insurance cover against irrecoverable cancellation costs. You will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of cancellation.
5. Visa, Health, Passport and Travel documentation
It is your responsibility that you have the correct passport and any necessary visas to gain access to any country or region included in the trip which you purchase from us. If you fail to do so we have no liability to you for any cost, loss or damage which you may suffer and we will not refund you the cost of any unused portion of your travel arrangements.
For travel within the European Community we strongly recommend you obtain a European Health Insurance Card (EHIC), this is available free of charge and for more information you should consult the website www.ehic.org.uk.
If you have any doubts about any health requirements for the destinations to be visited you should check with your general practitioner.
6. Our Liability and Responsibility to you
We only accept responsibility for arrangements which are within our own control. Our obligations (and those of any suppliers we use) are to take reasonable care and skill to arrange the provision of such services and facilities. Should you wish to make a claim then you must show that such reasonable care and skill has not been used but you must remember that standards of safety, hygiene and quality may vary throughout the transport and destinations that your trip may involve and just sometimes these may be lower the standards that you might expect in the UK.
Our liability, except in cases involving death, injury or serious illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. We shall have no liability where the cause of the failure to provide, or the failure in, your trip or any death due to personal injury you may suffer is not due to any fault on our part or that of our suppliers, because it is either attributable to you, or someone connected with your trip and is unforeseeable or avoidable, or is due to unusual or unforeseeable circumstances outside of our control.
If any international convention applies to, or governs, any of the services or facilities included in your trip arranged or provided by us, or our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned.
Our responsibility does not commence until your collection at Marseille Provence airport or other collection point in Provence as stipulated in your itinerary. We shall not be responsible for any costs incurred by you due to delayed or cancelled flights from the UK or France or any additional costs incurred by you to meet up with the rest of the group.
7. Complaints Process
In the unlikely event that you have a complaint during your trip you must inform us immediately. We will do their best to to remedy the situation but if you are not happy with the response you must contact us in writing within 14 days of your arrival home from the trip.
If you have a problem and do not inform us on the spot in France you will not be able to make a subsequent complaint.
8. Travel Insurance
Adequate and valid travel insurance is a pre-requisite for all passengers while travelling on one of our weekends. Passengers must ensure that the insurance cover is adequate against any cancellation charges, curtailment, medical expenses, personal injury, repatriation, public liability and any other likely eventuality. When booking you will be required to furnish us with details of your insurers, the insurance policy number and the emergency telephone contact number as stated on your policy.
9. Governing Law
This contract is subject to English Law and the jurisdiction of the English.